Effective Date: July 3, 2026

At Ello Hotels, accessible from ellohotels.com, protecting the privacy of our guests and website visitors is a top priority. This Privacy Policy documents the types of information we collect, how it is utilized, and how we safeguard your personal data.

If you have additional questions or require more information about our Privacy Policy, please do not hesitate to contact our Privacy Contact at hotelmanager@ellohotels.com.

1. Information We Collect

We collect personal information necessary to manage your reservations, facilitate check-in/check-out procedures, and provide you with a seamless boutique hospitality experience. This includes:

  • Personal Identifiers: Name, email address, phone number, and physical billing address.
  • Booking Details: Check-in and check-out dates, room category preferences, and special guest requests.
  • Identification Records: Government-issued photo IDs presented at check-in (required by local regulatory frameworks for all in-house guests).
  • Payment Information: Payment card details or digital billing identifiers processed securely through our reservation engine.

2. How We Use Your Information

Your data is processed strictly for hospitality, security, and operational improvements, including:

  • Processing and managing your direct room reservations.
  • Verifying guest identity upon check-in for property security.
  • Communicating important stay details, cancellation processing, or booking modifications via email, phone, or WhatsApp.
  • Enhancing our on-site services, dining coordinates, and localized amenities.

3. Data Protection & Security

We employ industry-standard administrative, technical, and physical security measures to safeguard your personal identifiers and prevent unauthorized access, disclosure, modification, or destruction of guest profiles.

Payment handling and direct-booking transactions are transmitted via encrypted protocols and managed by certified processing gateways.

4. Third-Party Sharing & Verification

Ello Hotels does not sell, trade, or rent your personal identification data to third parties. We only share information with external entities in the following limited circumstances:

  • Service Providers: Trusted third-party software platforms that power our property management system (PMS), booking engine, and official guest communication streams.
  • Legal Compliance: Local law enforcement and government authorities in Bengaluru as mandated by local hospitality regulations and identity verification mandates.

5. Cookies and Tracking Technologies

Our website utilizes standard technical cookies to improve your user experience, retain your search criteria within our room availability widget, and analyze general website traffic patterns to optimize performance. You can choose to disable cookies through your individual browser settings if you prefer.

6. Your Rights & Data Access

You reserve the right to request access to the personal data we hold about you, request corrections to inaccurate contact entries, or ask for the deletion of your profiles once your stay and all legal local ledger retention periods are fully concluded.

To exercise these rights, or to modify any submitted reservation profiles, please submit a written query to our designated data contact:

Ello Hotels Privacy Contact Email: hotelmanager@ellohotels.com Address: No 91, Koramangala Industrial Layout, 5th Block, Koramangala, Bengaluru – 560095